At Lumiere, we want every purchase to feel right — beautifully chosen, perfectly fitted, and a pleasure to take home. To make that possible, we've built our exchange policy around honesty, hygiene, and the practical realities of luxury intimate apparel.
Here's what you need to know.
Lingerie is intimate. It touches your skin, sits closest to your body, and for hygiene reasons requires special consideration. Our policy is built around both EU consumer protection standards and the realities of luxury intimate apparel.
Please note: Lumiere is a private showroom boutique, not an online shop. Every purchase is made in person, with professional fitting and consultation — which means most pieces leave our boutique already chosen with care. Our policy reflects that.
Exchanges are accepted within 14 calendar days from the date of purchase, provided the items remain unworn, unwashed, and in original condition with all tags and packaging intact.
For hygiene reasons, lingerie is not eligible for exchange or return once purchased. We strongly recommend taking advantage of our professional fitting consultation before purchase — our specialists will help you find the perfect piece the first time.
If you received a Lumiere pyjama, loungewear, or robe as a gift and it isn't quite right, the recipient can exchange it within 14 calendar days from the date of purchase. We'll work with you to find the perfect alternative — no awkward conversations with the gift-giver required.
To qualify for an exchange, items must meet these requirements:
Unworn and unused — No signs of wear, washing, perfume, makeup transfer, or alteration
Original packaging intact — Box, tissue paper, dust bags (for silk items)
All tags attached — Hang tags, size labels, hygiene seals
Proof of purchase — Receipt or order confirmation
Within 14 calendar days — From the date of purchase
We inspect all items carefully. Pieces that show any signs of wear, washing, perfume, makeup transfer, or damage cannot be accepted for exchange.
Simply visit our Limassol showroom during business hours. Our team will inspect your item on the spot and process the exchange immediately. You're welcome to take your time, try on alternatives, and leave with a piece you genuinely love.
If you'd like to confirm availability of a specific replacement piece before visiting, contact us by phone, WhatsApp, or email — we'll set everything aside for you.
Luxury lingerie requires special care. These are intimate pieces made from delicate materials — Calais lace woven on 150-year-old machines, silk that costs hundreds of euros per meter, hand-sewn embellishments.
For hygiene and quality reasons, we don't accept exchanges on lingerie. But we do make sure you find the right piece the first time, through professional consultation, expert fitting, and honest advice. That's the Lumiere promise: we'd rather spend an hour helping you choose perfectly than process an exchange two weeks later.
We're here to help make this process as smooth as possible. When in doubt, reach out — we'll find a solution that works for everyone.
